Return & Refund Policy

We want you to love your 925 SILVRE pieces as much as we loved making them. But we get it; sometimes a ring doesn’t fit quite right, or a gift isn’t exactly what they were looking for. If you’re not 100% happy with your purchase, we’re here to make it right.

30-Day Return Window

You have 30 days from the date your package arrives at your door to request a return. To be eligible, your jewelry must be in the same condition you received it: unworn, unused, and in its original packaging (we need that little box back!).

How to Start a Return

Because we value organization and want to resolve your request effectively, we handle all returns primarily via email.

  1. Shoot us an email at support@925silvre.com with your order number and a quick note about why you’re returning it.
  2. If your return is accepted, we’ll send you instructions on where and how to send your package.
  3. Please note: Items sent back to us without first requesting a return via email will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives at 4261 Sims St (or wherever you are!). If the jewelry is defective or damaged, or if we accidentally sent you the wrong item (like Pave Heart studs instead of Butterfly rings), contact us immediately. We’ll jump on it and fix the mistake at no extra cost to you.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures your new 925 SILVRE piece gets to you as quickly as possible.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund was approved. If so, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us for Any Questions

  • Email: support@925silvre.com
  • Phone: +1 (712) 414-6272
  • Address: 4261 Sims St, Columbus, GA 31907-6212, United States.
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time – ET).